Lexcel 172x194The Law Society has developed a quality assurance standard named Lexcel, which is a best practice standard designed specifically for solicitors’ law firms. The scheme looks at all aspects of practice management and helps to ensure that legal practices deliver excellent client care and a consistently high quality of service with best practice in mind.

Law firms that have been awarded this prestigious Lexcel Quality Mark have demonstrated their commitment to client care and are authorised to use the Lexcel logo on their letterhead and promotional literature.

One of the key features of Lexcel accredited practices is a focus on client care and customer service. Our firm has a documented policy for client care which includes the practice’s commitment to provide services to clients in an appropriate and efficient manner.

The standards are categorised into eight sections:

  • Structures and policies
  • Strategy, the provision of services and marketing
  • Financial management
  • Facilities and information technology
  • People Management
  • Supervision and operational risk management
  • Client care
  • File care
  • File and case management

In order to attain Lexcel the firm must undergo independent assessment to certify that the Lexcel Practice Management Standards are being met.

The Lexcel quality mark is evidence of a well managed practice committed to a quality service.

The work involved to attain this standard was immense. The benefits however are enormous and we feel that the process which we have gone through has made us a recognisably better practice and is a demonstration of our pro-active approach to client care.

In its 2015 – 2016 report Lexcel said of Avery Emerson:

Avery Emerson Solicitors continue to maintain a firm commitment to all aspects of the Lexcel Standard and, in particular, the Principal’s continuing practice of providing on-going supervision and on-the-job training for all staff. This ensures excellent file management with, again, no non-compliances in this area of the Lexcel Standard.
There is a robust induction and on-the-job training for new staff reinforced by on-going supervision. File reviews are undertaken regularly and any corrective closed out promptly. The Practice places a strong emphasis on the importance of client care and continues to have an excellent client information/summary sheet which also clearly sets out estimated costs. File/case management remains excellent supported by regular checks and supervision from the Principal.
The Practice has a firm commitment to social responsibility through support for charitable organisations.

Victor Bochan, Capital Quality Lexcel Asser speaking about
Avery Emerson:

[It is] …evident that customer care is given high priority from the initial welcome through to completion of the matter.

For more information on Lexcel click here

Avery Emerson operates the very highest code of good practise in the protection of its clients and their monies. The firm undertakes maximum care with regard to money-laundering and other illegal and undesirable practises.